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Return to shopReturns & Exchanges
At House of Hariora, every jewellery piece is carefully inspected before dispatch. If you receive a damaged or incorrect product, we're here to make it right.
Return Eligibility
Returns are accepted only if the product is damaged, defective, or an incorrect item has been delivered. Requests must be submitted within 48 hours of receiving your order.
Exchange Policy
Eligible products may be exchanged for the same item or another available product of equal value, subject to stock availability and quality inspection.
Non-Returnable Items
Products showing signs of use, physical damage, alterations, missing packaging, or customised jewellery cannot be returned or exchanged.
Return Process
Email us with your order number, clear photographs of the product, and a brief description of the issue. Our team will guide you through the return procedure.
Refunds
Once the returned product passes our quality inspection, eligible refunds will be processed to the original payment method within 5–7 business days.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an incorrect shipment or a manufacturing defect from our side.
Need Assistance?
If you have any questions regarding returns or exchanges, please contact our support team.
Website: houseofhariora.com
Email: contact@houseofhariora.com